Refund policy

Return & Refund Policy – Melaxin

Last Updated: June 2026

At Melaxin, we are committed to providing high-quality skincare products and ensuring a positive shopping experience for all customers. If for any reason you are not fully satisfied with your purchase, you may request a return or refund in accordance with the terms outlined below and applicable consumer protection laws.

1. Right of Withdrawal

Customers located in eligible jurisdictions may have the right to withdraw from their purchase within 14 calendar days of receiving their order without providing a reason.

To exercise this right, you must notify us in writing before the withdrawal period expires by contacting:

Email: support@melaxin-dr.com

Please include your order number, full name, and the reason for your request (optional).

2. Eligibility for Returns

To qualify for a return, all of the following conditions must be met:

The return request must be submitted within the applicable return period.
The item must be unused, unopened, and in its original condition.
The item must be returned in its original packaging.
All accessories, manuals, promotional items, and complimentary products included with the order must also be returned.
Proof of purchase or order confirmation must be provided.

Melaxin reserves the right to refuse returns that do not meet these requirements.

3. Non-Returnable Items

For hygiene, health, and consumer safety reasons, certain products cannot be returned, including but not limited to:

Opened skincare products.
Used cosmetic products.
Products with broken safety seals.
Items damaged due to misuse or improper handling.
Final sale, clearance, or promotional items marked as non-refundable.
Gift cards and digital products, where applicable.

4. Return Authorization

Before sending any item back, customers must first contact our support team to obtain return instructions.

Returns sent without prior authorization may experience delays or may not be eligible for processing.

To request a return, contact:

Email: support@melaxin-dr.com

Our support team will review your request and provide detailed instructions regarding the return process.

5. Refund Process

Once your returned item has been received and inspected, we will notify you via email regarding the status of your refund.

If approved:

Refunds will be issued to the original payment method used for the purchase.
Processing times may vary depending on your payment provider.
Approved refunds are generally completed within 14 business days after inspection and approval.

Please note that financial institutions may require additional time before the refunded amount appears in your account.

6. Damaged, Defective, or Incorrect Products

We take product quality seriously. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Your request should include:

Order number.
Clear photos of the product.
Photos of the packaging.
A brief description of the issue.

Email:

support@melaxin-dr.com

After review, we may offer a replacement, store credit, or refund, depending on the circumstances.

7. Lost, Delayed, or Missing Deliveries

If your package appears delayed, lost, or marked as delivered but not received, please contact our support team.

We will work directly with the shipping carrier to investigate the shipment and determine an appropriate resolution.

Investigation times may vary depending on the carrier and destination country.

8. Return Shipping Costs

Unless otherwise required by law:

Customers are responsible for return shipping costs.
Original shipping fees are non-refundable.
Shipping charges incurred during the original purchase will not be refunded unless the return is due to our error.

For defective, damaged, or incorrectly shipped items, Melaxin may cover return shipping costs where applicable.

9. Order Cancellations

Orders may only be cancelled before they have entered processing or shipment.

Once an order has been shipped, it cannot be cancelled and must instead follow the return procedure outlined in this policy.

10. Chargebacks and Payment Disputes

We encourage customers to contact our support team before initiating a chargeback or payment dispute.

Most issues involving shipping delays, damaged products, missing items, or refund requests can be resolved directly and efficiently through our customer support department.

Contact:

support@melaxin-dr.com